Cancellation Policy

Last updated: [20/05/2023]

Please read this Cancellation Policy carefully before making a booking for our property villa through the www.sunsreachvillas.com website (the “Website”). The Cancellation Policy outlines the terms and conditions related to cancellations and refunds for the rental of our property villa.

1. Cancellation and Refunds

1.1 If you need to cancel your booking, please notify us as soon as possible by contacting our customer service team at info@sunsreachvillas.com. The cancellation will be effective upon receipt of your cancellation request.

1.2 The applicable cancellation policy and refund amount will depend on the specific terms of your booking, including the rental period, time of cancellation, and any promotional offers or discounts applied.

1.3 The following cancellation policy applies unless otherwise specified:

• Cancellation more than [60] days prior to the scheduled arrival date: [100]% refund of the total rental amount.
• Cancellation [59] to [15] days prior to the scheduled arrival date: [50]% refund of the total rental amount.
• Cancellation within [15] days of the scheduled arrival date: No refund.

1.4 Refunds will be processed using the original payment method used for the booking. Please note that refunds may take a certain period to reflect in your account, depending on your financial institution or payment provider.

2. Changes to Booking

2.1 If you need to make changes to your booking, such as modifying the rental dates or the number of guests, please contact our customer service team at info@sunsreachvillas.com. We will make reasonable efforts to accommodate your request, subject to availability and any applicable fees or rate adjustments.

2.2 Any changes to the booking may be subject to additional charges or fees. We will inform you of any additional costs or adjustments resulting from the requested changes.

3. Force Majeure

3.1 In the event of unforeseen circumstances or events beyond our control, such as natural disasters, severe weather conditions, or government actions, which prevent or significantly impact the rental of our property villa, we may need to cancel or modify your booking.

3.2 In such cases, we will make reasonable efforts to notify you as soon as possible and provide alternative arrangements or a refund, depending on the circumstances. However, we shall not be liable for any additional costs, expenses, or damages incurred as a result of the cancellation or modification.

4. Contact Us

4.1 If you have any questions or concerns regarding our Cancellation Policy, please contact our customer service team at info@sunsreachvillas.com. We will be happy to assist you and provide further clarification.